Message from McDonald’s
It’s all about serving you better!

Our founder, Ray Kroc, once said, “Whatever we are doing today, we can do better tomorrow”. This is the spirit of McDonald’s. We are constantly evolving and determined to do more, to meet your needs. Our business is about making our customers happy, and staying relevant to our customers’ lifestyles.

Consumer expectations are changing. We are evolving along with our customers by providing a wider array of options that will enable us to best serve their needs. To this end, we are focused on our Balanced, Active Lifestyles (BAL) efforts, which provide our customers with the tools to make informed lifestyle choices for themselves and their families.

From nutritional information to our varied menu offering, we are committed to help our customers achieve balanced eating. We are constantly evolving our menus to offer even more wholesome choices that can fit into balanced, active lifestyles.

The last few years have seen the launch of some of our more wholesome menu choices, such as Mix 'N' Match Happy Meals, Corn Cup and Apple Dippers.

We launched McDelivery and 24/7 in view of the growing demand for greater convenience. We have not looked back since. 80% of our over 110 restaurants islandwide are now operating 24 hours to meet the needs of our customers any time of the day and night. Our nine drive-thrus, which are also 24 hours, offer added convenience to those who prefer quick take-aways. With McDelivery 24/7, customers craving for a McDonald’s meal can call anytime without even having to place a minimum order.

Moving forward, we want to continue meeting your lifestyle needs and being your favourite place to eat. We aim to do so with a series of key initiatives that we will be introducing this year.

We are committed to listening to you, and ask that you, as our valued customers, help us improve and serve you better by giving us your feedback and comments.

Last but not least, a heartfelt thank you to your support and patronage which helped McDonald’s become what it is today – a part of your life, and a part of your community.

Alex Yeo, Managing Director,
McDonald's Restaurants